Duck Dice Privacy Policy – How We Protect Your Data

01. Overview

This Privacy Policy describes how Duck Dice collects, uses, stores and protects the personal information of players who register and use the platform. It applies to all visitors to the Duck Dice website, all registered account holders, and anyone who contacts Duck Dice through any channel.

Duck Dice is committed to handling personal data responsibly and transparently. We believe that players deserve to know exactly what information is held about them, how it is used, and what options they have to manage it. This policy is written in plain language so it is easy to understand — not buried in legal language that nobody actually reads.

By registering an account on Duck Dice or continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood the practices described here. If you have questions at any point, the contact details at the end of this document will get you to the right place.

02. Data We Collect

Duck Dice collects personal data in the following categories. We only hold what is genuinely needed to operate your account and provide platform services:

Duck Dice does not collect sensitive personal data such as religious beliefs, political views, health records or biometric data.

03. How We Collect It

Personal data reaches Duck Dice through the following channels:

• Direct input at registration — when you fill in your name, contact details and create a password.
• Financial transactions — when you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast or bank transfer, transaction details are received from your payment provider.
• Platform activity — your betting history, game sessions and account activity are logged automatically as part of normal platform operation.
• Device and browser data — technical information such as your IP address, browser type and device model is collected automatically when you visit the site.
• Customer support interactions — any information you provide when contacting the Duck Dice support team is retained as part of the support record.
• Cookies and tracking technologies — as described in the Cookies section below, certain data is collected passively during your browsing session.

Duck Dice does not purchase personal data from third-party data brokers or compile profiles from external sources.

04. How We Use Your Data

Every piece of data collected by Duck Dice serves a specific purpose. Here is how it is actually used:

• Account management — to create, maintain and secure your Duck Dice account, and to verify your identity when required.
• Processing transactions — to handle PKR deposits and withdrawals correctly and to reconcile payment records.
• Fraud prevention and security — to detect unusual account activity, prevent unauthorised access and investigate any reported irregularities.
• Customer support — to respond to your queries, resolve disputes and maintain a record of support interactions.
• Platform improvement — to understand how players use Duck Dice, identify technical issues and develop better features over time.
• Responsible gaming — to monitor gaming patterns and identify accounts that may benefit from responsible gaming reminders or tools.
• Communications — to send account alerts, security notifications and, where you have opted in, updates about promotions relevant to you.
• Legal compliance — to meet any applicable data retention, anti-money laundering or identity verification obligations.

05. Data Sharing

Duck Dice does not sell your personal data. Sharing is limited to the situations listed below, and only to the extent necessary for each purpose:

• Payment processors — JazzCash, Easypaisa, Raast, and banking partners receive the transaction data required to complete your deposits and withdrawals in PKR.
• Identity verification providers — when account verification is required, your identity details may be passed to a third-party verification service to confirm age and identity.
• Fraud and security services — technical and behavioural data may be shared with fraud prevention platforms to protect players and the integrity of the platform.
• Technology and hosting providers — the companies that provide Duck Dice's server infrastructure and platform technology may process data as part of their services, under strict contractual data protection obligations.
• Legal requirements — Duck Dice may disclose data if required to do so by a valid legal process or to protect against imminent harm or financial crime.

All third parties that receive Duck Dice player data are required under contract to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared. Duck Dice does not permit third parties to use player data for their own marketing purposes.

06. Payment Data

Because Duck Dice processes financial transactions in PKR, payment data requires particular care. When you make a deposit via JazzCash, Easypaisa, Raast or bank transfer, the following applies:

• Full card numbers and mobile wallet PINs are never stored by Duck Dice directly — payment processing is handled by the relevant provider's secure systems.
• Duck Dice retains transaction records (amount, method, date, status) as required for account reconciliation, dispute resolution and anti-fraud monitoring.
• Payment methods on file are used exclusively to process your deposits and withdrawals. They are not shared with any third party for any other purpose.
• Withdrawals are processed back to the same payment method used for deposit wherever possible, as a standard fraud prevention measure.

07. Data Retention

Duck Dice retains personal data for as long as your account is active, and for a defined period after account closure. Retention periods are determined based on the type of data and the reason it was collected:

• Account data — retained for the duration of your account and for a reasonable period after closure to handle any post-closure disputes or queries.
• Transaction records — financial records are retained for an extended period as required by standard financial record-keeping practices and anti-money laundering obligations.
• Support communications — support interaction records are retained for a period sufficient to resolve any follow-up issues related to the original query.
• Technical and usage data — anonymised or aggregated usage data may be retained indefinitely for platform analytics, but personal identifiers are removed once no longer needed.

When data is no longer required for any of the above purposes, Duck Dice deletes or anonymises it in a secure and irreversible manner.

08. Security Measures

Duck Dice takes the security of your personal data seriously. The following measures are in place to protect your information from unauthorised access, loss or misuse:

• All data transmitted between your browser and Duck Dice is encrypted using TLS (Transport Layer Security).
• Passwords are stored using strong one-way hashing algorithms — Duck Dice staff cannot read your password.
• Access to personal data within Duck Dice is restricted to staff who need it to carry out their specific role, under internal access control policies.
• Regular security assessments are conducted to identify and address potential vulnerabilities.
• Two-factor authentication options are available to players to add an additional layer of account security.
• Suspicious account activity triggers automated alerts for review by the security team.

While Duck Dice takes every reasonable precaution, no internet-based system can be guaranteed to be 100% secure. You also play an important role in your own account security — using a strong, unique password and not sharing your login credentials with anyone significantly reduces the risk to your account.

09. Cookies

Duck Dice uses cookies and similar browser-based technologies to make the platform work properly and to understand how it is being used. Here is a straightforward breakdown of the types of cookies used:

Duck Dice does not use third-party advertising cookies. No cookie data is shared with advertising networks. You can manage or clear cookies at any time through your browser's settings. Note that disabling essential cookies will affect your ability to use the platform normally.

10. Your Rights

As a Duck Dice player, you have the following rights regarding your personal data. To exercise any of these rights, contact the Duck Dice support team with your account details and a clear description of your request:

• Right to access — you can request a copy of all personal data Duck Dice holds about you.
• Right to correction — if any of your personal data is inaccurate or out of date, you can request that it be corrected.
• Right to deletion — you can request that your personal data be deleted, subject to any legal retention obligations that may apply (for example, transaction records required for financial compliance).
• Right to restrict processing — in certain circumstances you can ask Duck Dice to limit how your data is used while a query or dispute is being resolved.
• Right to data portability — you can request your personal data in a commonly used, machine-readable format.
• Right to object — you can object to your data being used for purposes beyond those strictly necessary to operate your account.
• Right to withdraw consent — where processing is based on your consent (such as optional marketing communications), you can withdraw that consent at any time.

Duck Dice will respond to data rights requests within a reasonable timeframe. Identity verification may be required before requests are processed, to ensure data is only released to the account holder.

11. Minors

Duck Dice is strictly an 18+ platform. The service is not directed at anyone under the age of 18 and Duck Dice does not knowingly collect personal data from minors. Age verification is conducted as part of the registration and account verification process.

If Duck Dice becomes aware that an account has been registered by someone under 18, the account will be closed immediately, access will be revoked, and any associated data will be handled in accordance with this policy and applicable legal requirements. Any balance in the account may be withheld in line with the Terms and Conditions.

If you are a parent or guardian and believe that a minor has registered on Duck Dice using false age information, please contact our support team immediately so the situation can be resolved promptly.

12. Policy Changes

Duck Dice may update this Privacy Policy from time to time as the platform evolves, as new payment methods are added, or as applicable data handling practices change. When an update is made, the revised policy will be published on this page with an updated "Last Updated" date at the top.

For significant changes that materially affect how your data is used, Duck Dice will make reasonable efforts to notify you directly via your registered contact details prior to the changes taking effect. For minor clarifications and administrative updates, publishing the revised policy on this page is considered sufficient notice.

Continuing to use Duck Dice after a policy update has been published constitutes your acceptance of the revised terms. If you disagree with a change, you should stop using the platform and request account closure before the update takes effect.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right, or need to report a data concern, you can reach the Duck Dice team through the following channel. When contacting us about a data matter, please include your registered account details and a clear description of your request so we can assist you efficiently.

For general questions not related to privacy, the FAQ page is often the fastest route to an answer. For anything related to your account terms and rules, see the Terms and Conditions.